Delivery & Returns
Delivery & Returns
Crafted on Demand: A Sustainable Choice
As soon as you place your order, we begin crafting your product specifically for you. This made-to-order process ensures every item is uniquely created rather than produced in bulk. While it may take a bit longer to dispatch, this approach helps minimise waste and reduce overproduction. We typically ship orders within 4-6 working days. If there are any delays or unexpected issues, we’ll contact you immediately to keep you informed. Thank you for supporting Dropship Unlocked and choosing a thoughtful, sustainable shopping experience!
Damages
We kindly ask that you thoroughly inspect all items upon delivery. If you notice that an item is damaged, please do not accept the delivery, if possible. If you discover damage after delivery, promptly open a return request through our Returns Portal, located in the top menu or footer menu of our store.
In your return request, please provide a detailed description of the damage and upload clear photos of the affected items. This information will allow us to process your claim efficiently and, if applicable, open an insurance claim on your behalf.
Thank you for helping us ensure a smooth and effective resolution.
Cancellations & Refunds
At Dropship Unlocked, every branded product is made-to-order, crafted specifically for you as soon as your order is placed. This sustainable approach helps us minimise waste, reduce overproduction, and avoid creating unused stock that could otherwise contribute to landfill.
Due to the bespoke nature of our products and our commitment to sustainability, we cannot accept returns or issue refunds for change of mind or customer mistakes. However, we are dedicated to ensuring your satisfaction and will honour returns or refunds under the following circumstances within 30 days of receiving your order:
- Damaged or faulty items.
- Wrong item received.
- Missing parts or accessories.
- Incorrect quantity received.
- Delivery to an incorrect address due to our error.
To start a return or refund request, please visit the Returns Portal, available in the top menu or footer menu of our store. Ensure you have your order number and any supporting details ready to streamline the process.
By choosing Dropship Unlocked, you are supporting a sustainable production model that prioritises quality and environmental responsibility. Thank you for being part of this important mission!
To see the full returns policy, click here.