Return and Refund policy

We have developed this policy to ensure that you are fully informed of our refund and returns methods and procedures. This policy applies to the United Kingdom.

14-DAY RETURN POLICY

If you would like to return an item for a refund, Please promptly open a return request through our Returns Portal, located in the top menu or footer menu of our store or notify us by email to merch@dsumerch.com  within 14 days of delivery. If you have found a defective product, please send us a photo of a damaged product. We will then send the courier to collect the item for you. We bear the total costs of the case. We will send you a new item at no extra cost and if you no longer need the item, we will refund the full order amount to the card you used while shopping. If you have ordered the wrong product and would like to exchange it, you will be responsible for the return shipping costs. we cannot accept returns or issue refunds for change of mind or customer mistakes.

Return and refund conditions:
Return address
DSU Merch 
124 City Road, London, EC1V2NX, UK

The product must not be used. As soon as we have received the product, we will refund the order amount. on the card you used when purchasing.

RETURNS PROCESS
To initiate a return, please promptly open a return request through our Returns Portal, located in the top menu or footer menu of our store or contact us at merch@dsumerch.com or call 0203 286 6553. If your return is accepted, we will send you a return shipping label and instructions on how and where to go. send your package. Items returned to us without first submitting a return request will not be accepted.

DAMAGED AND WRONG PRODUCTS OR ISSUES
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can assess and resolve the problem. To return your product, you must contact our email.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.

EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you would like to exchange an item, please contact us at merch@dsumerch.com  or call us at 0203 286 6553.

ADDITIONAL COSTS
We do not charge restocking costs for returns.


Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Refund period:

It takes 5-7 business days for the customer to receive their money back. We will refund the money to the customer's card after receiving the goods.

Please note that we will refund the money to the customer's card immediately upon receipt of the goods. Still, their bank typically takes 5 to 7 business days to process the refund and deposit it into the customer's credit card account.



Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first. Please contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all this and haven't received your refund yet. Let us know by email at merch@dsumerch.com or call us on 0203 286 6553. 

 

DSU Merch 
The company operates under SRL Ecom Ltd, which is registered in the UK.
124 City Road, London, EC1V2NX, UK
Phone: 0203 286 6553
Email: merch@dsumerch.com
Company Registration Number: 11444810

For any questions, feel free to contact us.
We aim to reply within 24 hours to any inquiries or special requests.
Phone and Live chat support: Mon - Sun: 8AM - 6PM (UK time)