FAQ's
Do you ship internationally?
Currently, we only ship to the UK. Please check our shipping policy or contact us for specific details.
What is your return policy?
We offer a hassle free return policy on most products. If you're not satisfied with your purchase, please review our return guidelines for more information.
How can I contact customer support?
You can reach us through our contact form on the website, email, or by phone. We’re here to help with any questions or concerns!
What is your typical dispatch time?
Our products are usually dispatched within 48 hours of receiving your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 4-6 business days, however, some larger items can take longer.
How much does the delivery cost?
Enjoy free shipping on all orders.
Which payment methods do you accept?
We offer the convenience of various payment methods, including:
Credit and Debit Cards (Visa, Mastercard, American Express)
PayPal
Shop Pay
Google Pay
UnionPay
Discover
Diners Club
Apple Pay
Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently checkout as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Encountering issues with placing an order?
Feel free to reach out to our customer care team at 0203 286 6553 or merch@dsumerch.com for assistance.
Are my personal details safeguarded on your website?
Absolutely, we prioritise the protection of your personal information and uphold strict privacy standards.
What materials are used in the Dropship Unlocked cap?
Our cap is made from 100% chino cotton twill for a premium, comfortable fit. Its unstructured, low-profile design adds a relaxed and stylish look.
Is the Dropship Unlocked Eco T-shirt eco-friendly?
Yes! Our Eco T-shirt is made from 65% recycled polyester and 35% recycled Airlume combed and ring-spun cotton, offering a soft feel and supporting sustainability efforts.
What are the dimensions and features of the Dropship Unlocked tote bag?
The tote is made from 100% certified organic cotton, with dimensions of 16” × 14 ½” × 5”. It features a durable 8 oz/yd² fabric weight, a 30 lb weight limit, and wide dual straps for comfortable carrying.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:
The item must have been sold on our online store.
The item shouldn’t have been used in any way.
The item should be in its original packaging with all the tags etc.
The return or exchange request is made within 14 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.